Frequently Asked questions
What's your warranty?
We warranty our jumpsuits and apparel up to 90 days of original purchase date for defects and issues not caused by regular wear and tear. Send us an email about the defect, show us a picture of the issue, and we'll ensure that you are still within the 90 day time frame and get back to you accordingly.
WARRANTY IS VOIDED WHEN:
Unauthorized repairs (those not approved by Kua Sky in advance) are done on your suit or apparel.
Notification is received by Kua Sky after 90 days from the ship date. These requests will be reviewed and resolved on a case by case basis.
You choose NOT to follow the Kua Sku maintenance and care instructions (click HERE for Maintenance & Care Instructions)
Your item is clearly damaged due to wear.
What's your return policy?
Please note that we do not accept returns or exchanges on sales items - all purchases of products on on our “SALE” page are final.
JUMPSUIT & SWOOP SHORT RETURNS - STOCK ITEMS
At Kua Sky we want you to love your suit, so we will work with you in finding a solution! If for any reason you need to send your suit back, please contact us first to obtain a return approval. Most of the time we need to ask you a few questions, especially if you have questions about the fit of your suit. Please note that customers are responsible for shipping costs of the jumpsuit, and there will be a restocking fee of $50 for all jumpsuit returns.
JUMPSUIT & SWOOP SHORT RETURNS - CUSTOM ITEMS
Please note that we do not offer returns or exchanges on any custom jumpsuits or swoop shorts. “Custom” is defined as any custom requested modification to our standard jumpsuits/swoop shorts, such as custom sizing, custom optional add-ons like pockets, embroidery, customized colors, patterns etc.
APPAREL RETURNS (Jerseys, T-Shirts & Tanks)
As long as your gear has not been worn and is in its original packaging, Kua Sky offers returns for unworn apparel items. Please note that shipping costs back to Kua Sky will be the customer's responsibility.
What size should I order?
Be sure to take a look at our size chart before you order anything! Are you in-between sizes? We recommend ordering a size up, to ensure your item fits. For jumpsuits, if your suit is slightly too big you can get your suits taken-in at a local tailor for an affordable price.
What if I'm not satisfied with my Kua Sky gear?
If for some reason you don't thoroughly enjoy your Kua Sky gear, before you wear it or fly in it, email us before shipping your items back to us with the original packaging so we can discuss getting a refund.
Do Men's or Women's jumpsuits designs come in both gender sizes and all colors?
Yes! If you like a Men's style jumpsuit (or vice versa), but want it in a Women's size, just send us an email with your specific request and we will work on getting you exactly what you're looking for. Similarly, if you want a Women's or Men's jumpsuit in any color listed on the Jumpsuit Color Options page, just send us an email and we'll work with you.
Do your jumpsuits come in any other colors?
Do you make custom jerseys?
Do you make anything other than stock freefly suits?
Right now we offer Freefly suits on our website, but on a case-by-case basis we can work with you on a custom request, including modified freefly suits, RW suits or swoop shorts/pants. Please note that custom requests are subject to additional pricing and longer delivery lead times based on the complexity of the request.